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The center will employ over 250 residents of Grant Co. as well as many of the residents of the surrounding counties.
The corporate support center will handle inbound calls for people who wish to apply for assistance from the state,
such as Medicaid, Food Stamps and TANF programs that are managed by the government. The center is expected to
handle more than 500,000 calls annually that will encompass screening for the various programs, adding programs to
already existing clients and processing changes to previous cases. The new service center will have an annual
payroll in excess of $6.2 million per year and will generate over $30 millions back into the local community. In
addition, ACS, a member of the IBM led Hoosier Coalition for Self Sufficiency is expected to spend over $2 million
in renovation expenses to an already existing facility for upgrades and improvements.
Marion is a great place to live and work, and we look forward to being a part of this community," said Randy
Pflanzer, ACS Director of Business Operations, (ACS exec). "We're excited to be getting started on this important
project for the state, and that Marion will be our partner in helping Indiana citizens who are in need."
The IBM-led coalition for the FSSA project comprises companies experienced in modernizing similar public systems
nationwide. Team members include: ACS, Inc., Alpha Rae Personnel Inc., Crowe Chizek and Company, Haverstick
Consulting, Interactive Intelligence, Phoenix Data Corp., RCR Technology Group and Arbor Education & Training.
Collectively, this group of companies currently employs more than 2,500 Hoosiers. Throughout the contract
negotiations, Governor Daniels instructed his review team to assure that service centers be located throughout
the State.
For additional information please contact:
Jay Cadmus
IBM Global Services
(203) 948-2351
Dennis Rosebrough
Director of Communication and Media
Indiana Family & Social Services Administration
(317) 233 1149
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